May 25, 2007

Reminder to Rant to win

Did you post your rant to win? We've got some good ones out there.

Well, I forgot to update my rant. I emailed Walmart.com on Saturday May 12th to let them know what was going on with the store. Late Monday I got an email back from Walmart apologizing for the situation and asking me to fax over my receipts. I emailed back stating that I didn't have any receipts.

Tuesday I decided to call customer service and see where we were in the process. I spoke with a very nice woman who again apologized, put me on hold to read the notes on my account, came back and asked me if I faxed my receipts yet, put me on hold again, came back and apologized again asking me what exactly had happened at the store, put me on hold again while she called the store, came back apologized and said I would be hearing from the accounting department by the end of the day.

Wednesday I received an email from the accounting department stating that yes I was under refunded $9.54 and it would be credited back to my card shortly. My idea of shortly would have been that day. Their idea of shortly was Friday.

Friday I get a call from the store manager at Waterbury Walmart asking me why I didn't just come back to the store to get the rest of my refund. I couldn't believe this guy had the balls to call and question anything I did. After all, I didn't create any of this situation; his staff did. And that's exactly what I told him.

So that's the end of my rant. I'm not anti Walmart, just anti bad service. I told my mom you know it's not the money it's the principle of the thing. So you know what that means? It cost me more in my time than it was worth. It took me 50 minutes to get the initial $159.00 back. That was cost effective. It took me 30 minutes to get $9.54 returned. Not cost effective but I just couldn't let it go.

What's your rant?

3 comments:

Trish said...

I don't blame you one bit I would have fought to get my money back. It isn't just Wal-Mart because I've had problems with Target, Meryvns, Cingular, and Time Warner...just to name a few. Customer service has gone down hill.

knottykitty said...

Yes, it is sad, but there is no customer service any more, that's for sure. And when you try to make calls, etc. to do something about it when you are messed with, it leads to more un-service!

Zoanna said...

My rant is with Expedia.com. When their website wasn't letting me type in the coupon code to save their offered 36 bucks per ticket (and I needed 2 tickets) on JetBljue Airlines, I called their 800 customer svc line. There were 4 tickets left for the flight i needed. The girl was doing everything I had just done. She put me on for "one minute" to get a supervisor. AFter 6 minutes, I hung up and called back. Was then told that the outbound flight had sold out, would I like a different one? No, I had spent 3 days finding that one. Called JetBlue who honored the 36 buck/ticket deal that Expedia was giving plus said the outbound flight WAS available. This was the same night, yes! So there wasn't much "expediant" about Expedia, but I am on my way to NYC, then Russia, with my daughter !!!