Got a good rant? Please share it with me. You can name names, places, dates, anything you want. Just get it off your chest. Prizes will be posted after I look thru my stash but it'll probably be sock yarn. Random drawing on 5/31/07.
I'll start it off with my current crappy situation:
I'm in the middle of a stupid customer service nightmare with friggin Walmart that just can't be believed. I ordered a swingset for my grandkids thru their website and used the site to store option figuring that we'd pick it up at the store, drive it to their house, and set it up. No problem. Delivery to the store in 7-10 days. You'll get an email from the store and then you'll have 21 days to pick it up. $159.00 plus $9.54 tax. Great!
After 14 days I emailed the website to ask status. I got a call from the store saying, "Yes your swingset came in a week ago (they never called or emailed) but it was damaged in shipping." I asked if they had ordered a replacement. "No we can't do that." I asked them to cancel the order and refund my credit card. "No we can't do that. You have to come to the store and decline accepting the damaged set. Once you do that then you can go back on the website and reorder it." I said I didn't want it just refund my credit card. "Nope, you have to come in."
So I stopped in at Walmart in Waterbury, CT to decline to accept my set and get a refund. The customer service desk knows nothing. They call a manager. They call a manager again. They call a manager for the 3rd time. After 15 minutes the manager calls back saying tell her to come back tomorrow. Nope, I'm not leaving. I want my money. I tell her to call him again and tell him I want my money now.
Another 15 minutes and up walks an assistant manager, Allan, who says that I should come back tomorrow. No, I want my money. We go back to the site to store section and he takes my id, looks thru the computer system, sees my order, goes in the back and sees the damaged box, comes back and spends the next 10 minutes trying to get me a credit. Nope the computer won't let him do the refund. Could I come back Monday? No.
"Ok we'll have to get you a refund in cash from the store safe." Another 10 minutes of waiting. He hands me $159.00 has me sign a log. I ask for a receipt. "Nope there isn't one. The logbook is the receipt." Can I get a copy of the logbook? "No." Well you are under paying me because I was charges tax. "If you are owed more money just come back and we'll take care of it."
I get home check my credit card and sure enough I'm short $9.54. I email help@walmart com and outline the situation. I get an email back today asking me to fax my receipt for the $159.00. I emailed back stating that there isn't a receipt and giving them the outline of this refund. As of right now I'm still out $9.54 and will never deal with walmart.com ever again.
So that's my current rant. What's yours?