Last night I decided that I just had to start working on a new shawl. Before you even ask NO I DIDN'T EVEN COME CLOSE TO FINISHING THE FIRST SHAWL! The last time I worked on it was August 14th and it's now in a bag hidden away from view. Let's just treat the first shawl like gays in the military .... You don't ask and I don't tell.
Anyways, the new shawl is Tilly's Garden Shawl. It's a 6 row repeat and I think it'll be a good learning pattern for me. No fringe. I don't like fringe but I don't know why.
All excited I take out some lace yarn I bought a couple months ago and start to roll it in balls. I get about half way through the first skein and there's a break in the yarn. Ok, no problem. I place the ball aside and start rolling again. Another break, and another, and another. CRAP! Oh well maybe something happened.
I get the other skein and find that has even more slices in it. Now I'm upset. I grab my digital camera and snap pics of the yarn. Then I run upstairs to the computer and jot off an email to customer service attaching the pictures. I didn't remember when I bought the yarn but it was definitely over their 30 day return policy. I don't expect to hear anything from the company but at least I feel like I did something.
And today when I signed onto the computer to check email there was a note from the yarn company saying how sorry they were that the yarn did not meet their quality standards. They are sending out 2 more skeins to replace the damaged ones. No questions asked, no send it back and we'll look into it. Just a simple sorry we'll make this right. Thanks you Knitpicks!