I just felt the need to contact you to let you know how disappointed I am in your customer service. I purchased a replacement shower set and decided on Moen because you are know for quality products. I had a plumber install the new set. Perfect until the first use. Water started pouring out the back of the handle. The plumber felt this was due to a missing part.
My husband contact you by phone on Friday. When asked if there was some kind of clip to hold the unit in the correct position you knowledgable tech answered, "gee I don't know." Gee, thanks for all that great help.
Second call after consulting with the plumber again resulted in a tech who said that yes there was a part missing and yes it would be shipped out ....and you should receive it in 4-7 days. When asked if it could be shipped quicker since it was your fault that the set was missing parts he was told that for $12.95 it could be overnighted.
So thank you for allowing me to spend money purchasing your product, paying to have it installed, and then not having use of it until you send me the missing part. It's a pleasure to have to wire the part into place so that I can turn on the water in the rest of the house without having the bathroom flooding. I love having a shower that I can not use while waiting for the part.