because nothing is as easy as it sounds .......
Hubby lost his cellphone on Saturday. He was in Kmart trying on some shorts and when he arrived home later he couldn't locate his cellphone. Ok, back to Kmart we go. Nope not in the dressing room, front desk hasn't had a cellphone turned in. Hate to say it but low income drug infested housing project a half mile away so I was certain it was being used to arrange drug deals already.
I called AT&T to have the service suspended. Checked on the web and sure enough a dozen calls made in the 70 minutes before the service was turned off. Ok time for a replacement phone. Can't do it on line because the number is suspended. Call AT&T on Monday. He unsuspends the line and I order another phone. 2 day shipping will be here on Wednesday.
So today the new phone arrives. Not what I ordered and no SIM card so can't be activated anyways. I call AT&T again. "Sorry, if you want to keep the phone you can, of course there's no credit or discount being given. You can always mail it back and reorder the correct phone. Oh, and the SIM card? Well, you'll have to drive to one of the corporate stores and they'll give you one for free. Anything else I can help you with today?"
Hang up the phone fuming. Here's my take: You made the mistake and now I can mail the wrong phone back and you'll credit my card for the selling price. Meanwhile I can reorder the phone I wanted and hope you get it right this time. Of course I'll be out about $360.00 until you get around to crediting my card back for the first phone. Then when the new phone comes by Saturday I'll probably have to drive 8 miles to a company store to have the sim card installed.
So I just jumped on ebay, bought the exact phone that was lost for $77.00 including shipping. I'll get a sim card at the local store 2 miles from my house and come out way ahead in the long run.
Here's a question: How come a company will bend over backwards to get you as a customer but give you shitty service once you use them?